She initially thought the email was fake, but after realising it was from Ticketmaster she said she does not intend to buy tickets from the company in the future, despite being a loyal customer.

Loyal customer pretty much means the same as regular concert goer.

I go to quite a few concerts and all of my tickets are bought from Ticketmaster in some form. I wouldn’t call myself loyal to them as I’m forced to choose between Ticketmaster or no concert.

Am I being cynical if I wonder if Ticketmaster just cancelled a number of tickets randomly, just so they can resell those at its new “market price.” Normally I would just assume incompetence or a mistake, but this is Ticketmaster.

How can be legal? Bot detection should apply almost immediately, not after six months.

It smells like “we sold too many tickets, we need a plausible excuse to refund people”

And there’s a simple trick to stop bots: make tickets non transferable. But that would hurt their secondary sales on that other reselling site operated by themselves, and shows wouldn’t be sold out immediately due to FOMO (if tickets can be resold even at a higher price, people would buy them even if they’re not 100% sure they can attend the show)

They should be grateful for Ticketmaster sparing them that torture.

It’s definitely just me, but I think every event like this is just for consumers that don’t know any better.

It’s sad watching fully-grown adults get googly-eyed over things like this, but here we are.