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Getting the real requirements nailed down from the start is critical, not just doing the work the customer asked for. Otherwise, you get 6 months into a project and realize you must scrap 90% of the completed work; the requirements from the get-go were bad. The customer never fundamentally understood the problem and you never bothered to ask. Everyone is mad and you lost a repeat customer.
It’s January numbers, a month Biden was in office the majority of.